Shipping Policy

At Nivarika Herbals, we aim to ensure that your orders are processed carefully and delivered to your doorstep as smoothly as possible. Please read our Shipping Policy to understand how we handle order processing, dispatch, and delivery.

1. Shipping Locations

Nivarika Herbals currently offers shipping across India, subject to service availability at the delivery address and the coverage of our courier partners.

2. Order Processing and Dispatch

Orders are generally processed and prepared for dispatch within 2–3 business days after the order is confirmed, subject to product availability and any necessary order verification.

Business days exclude Sundays and public holidays. Processing or dispatch may occasionally take longer due to operational circumstances, high order volumes, or other unforeseen factors.

Once your order has been dispatched, it will be handed over to the applicable courier or logistics partner for delivery.

3. Delivery Timeframes

Delivery timelines may vary depending on your location, courier service availability, weather conditions, transport disruptions, and other circumstances beyond our control.

We aim to dispatch orders within the stated processing period; however, we do not guarantee a specific delivery date or transit time.

If there are significant delays or delivery-related concerns, please contact our customer support team for assistance.

4. Shipping Charges

Applicable shipping charges, if any, will be displayed or calculated at checkout before you complete your purchase.

The final shipping cost may depend on the order and the delivery location. Please review the shipping charges shown at checkout before placing your order.

5. Shipment Tracking

Where tracking is available, shipment tracking details will be shared with you through the available order communication channels after dispatch.

Tracking updates depend on the courier partner's systems and may take some time to appear after the shipment is handed over.

If you have not received tracking information or need assistance with your shipment, please contact us at nivarikaherbals@gmail.com.

6. Delivery Address and Contact Details

Customers are responsible for providing accurate and complete shipping information, including their name, address, postal PIN code, and contact number.

Incorrect or incomplete details may cause delivery delays or prevent successful delivery. If you need to correct your delivery information, please contact us as soon as possible. Changes may not be possible once an order has been dispatched.

7. Delayed, Lost, or Undelivered Orders

Although we work with third-party courier and logistics partners to facilitate delivery, delays or delivery issues may occasionally occur.

If your order has not arrived within a reasonable period, or tracking indicates a delivery problem, please contact us with your order number. We will review the available information and coordinate with the relevant courier partner where appropriate.

Delivery dates are estimates only, and any resolution will depend on the circumstances and applicable legal requirements.

8. Damaged, Incorrect, or Missing Products

Please inspect your order after delivery. If you receive a damaged, defective, incorrect, or incomplete order, contact us within 24 hours of delivery at nivarikaherbals@gmail.com.

Please include your order number, a description of the issue, and supporting photographs or videos where applicable.

For further information, please refer to our Refund and Return Policy. Nothing in this section limits your rights under applicable consumer protection laws.

9. Third-Party Courier Partners

Deliveries are handled through third-party courier or logistics partners. Delivery operations, tracking updates, and transit times may therefore depend on the relevant service provider.

We will make reasonable efforts to assist with shipping enquiries, but we cannot guarantee that courier services will operate without delays or interruptions.

10. Manufacturer Information

Nivarika Herbals is the brand responsible for promoting and selling products through this website.

Our products are manufactured by:

Manufacturer: Herbal Hill
Company: Isha Agro Developers Pvt. Ltd.
Address: Plot No. 36A/55AB, Lonavala Industrial Co-operative Estate Ltd., Nangargaon, Maval, Lonavala, Pune, Maharashtra – 410401, India.

For shipping enquiries relating to orders placed through our website, please contact Nivarika Herbals directly.

11. Policy Updates

We may update this Shipping Policy from time to time to reflect changes in our shipping arrangements or business operations. Any updated version will be published on this page.

12. Contact Us

For questions about shipping, dispatch, tracking, or delivery, please contact:

Nivarika Herbals
Email: nivarikaherbals@gmail.com

Please include your order number so that we can assist you more efficiently.

This policy does not exclude or restrict any rights available to customers under applicable Indian consumer protection laws.