Refund and Return Policy

At Nivarika Herbals, we aim to provide a reliable shopping experience and ensure that our customers receive the products they order in good condition. Please read our Refund and Return Policy carefully before placing an order on our website.

1. Return and Refund Eligibility

Returns and refunds are considered for the following situations:

• Damaged products: Your order arrives with visible damage.

• Defective products: The product has a genuine defect.

• Incorrect products: You receive a product different from the one you ordered.

• Missing products: One or more items from your confirmed order are missing from the delivery.

Returns or refunds are not ordinarily accepted for reasons such as a change of mind, ordering the wrong product, or dissatisfaction unrelated to a product defect, damage, or order fulfilment error, subject to applicable consumer protection laws.

2. Reporting a Problem

If you receive a damaged, defective, incorrect, or incomplete order, please contact us within 24 hours of delivery at:

Email: nivarikaherbals@gmail.com

To help us review your request, please provide:

• Your order number.

• The name of the product concerned.

• A brief description of the issue.

• Clear photographs or videos showing the damage, defect, incorrect item, or package contents, where applicable.

Please retain the product and its original packaging until your request has been reviewed. We may request additional information when necessary to assess the issue.

We will review the information provided and communicate the next steps. Requests will be assessed individually based on the circumstances.

3. Return Conditions

For hygiene, safety, and product-quality reasons, opened or used products are generally not eligible for return.

However, genuine claims involving damaged, defective, or incorrect products will be reviewed appropriately, including where a product has been opened to identify a defect. This policy does not limit any rights available to customers under applicable law.

Where a return is approved, we will communicate the applicable return instructions.

4. Refunds

If a refund is approved, it will be issued to the original payment method, subject to the payment provider's procedures.

The refund amount and any applicable delivery or other charges will be assessed according to the circumstances of the claim and applicable law.

Refund processing and the time taken for the amount to appear in your account may depend on the payment provider or financial institution. We do not guarantee a specific processing or credit timeline.

5. Return Shipping Costs

Responsibility for return shipping costs will depend on the reason for the return and the circumstances of the case.

When you contact us, we will communicate the applicable return arrangements and any shipping-cost responsibility before proceeding with an approved return, subject to applicable law.

Please do not send products back without first contacting our customer support team for instructions.

6. Order Cancellation

Customers may request cancellation before the order has been shipped by contacting us at nivarikaherbals@gmail.com and providing their order number.

Cancellation requests are subject to the order's fulfilment status. Once an order has been shipped, cancellation may no longer be possible under this policy. Any rights or remedies available under applicable law remain unaffected.

If a cancellation is accepted for an order that has already been paid for, any applicable refund will be handled in accordance with the relevant payment procedures and applicable law.

7. Exchanges and Replacements

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

After reviewing your request, we will communicate the available resolution, which may include a replacement or refund, depending on the circumstances, product availability, and applicable legal requirements.

8. Manufacturer Information

Nivarika Herbals is the brand responsible for promoting and selling products through this website.

Our products are manufactured by:

Manufacturer: Herbal Hill
Company: Isha Agro Developers Pvt. Ltd.
Address: Plot No. 36A/55AB, Lonavala Industrial Co-operative Estate Ltd., Nangargaon, Maval, Lonavala, Pune, Maharashtra – 410401, India.

For all order-related return, refund, or cancellation requests concerning purchases made through our website, please contact Nivarika Herbals directly.

9. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or override any rights or remedies available to customers under applicable Indian consumer protection laws or other applicable legal requirements.

Where a legal requirement provides a customer with a right that differs from this policy, the applicable legal requirement will prevail.

10. Contact Us

For questions about returns, refunds, damaged products, incorrect deliveries, or order cancellations, please contact:

Nivarika Herbals
Email: nivarikaherbals@gmail.com

Please include your order number in your communication so that we can identify and review your request.